Consumers have a fourteen-day right of withdrawal.


You have the right to withdraw from this Treaty within fourteen days without giving reasons.

We ask you to return by mail at This ensures a fast and smooth operation.

As a small start-up company, it is unfortunately not yet possible to offer return orders for free. Therefore, we calculate the costs of the return and retain them when they are refunded.

The return costs for Germany are 3.99. Further return costs for other countries we will gladly notify you when registering your return.

Of course you also have the possibility to send the goods to us at your own expense with a service provider of your choice. (Please notify the return in advance to ensure a smooth operation)

Our return address is:

Wolffstore GmbH,

c/o Animalon GmbH

Venloer Str. 40

41334 Net

The withdrawal period shall be fourteen days from the date on which you or a third party designated by you, other than the carrier, took possession of the last item or goods. hat.

In order to exercise your right of withdrawal, you must give us (Animalon GmbH, Giesenheide 25, 40724 Hilden, telephone: +49 211 69508978) by means of a clear statement (e.g. a letter, fax or e-mail) about your decision to revoke this contract. You may use the attached model withdrawal form, but this is not required.

In order to respect the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, we will have paid you all the payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the most advantageous standard delivery offered by us), repay immediately and no later than fourteen days from the date on which the notice of withdrawal of this contract was received from us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise expressly agreed with you; Under no circumstances will you be charged fees for this refund. We may refuse repayment until we have recovered the goods or until you have provided proof that you have returned the goods, whichever is the earlier date.

You must return or hand over the goods to us without delay and in any case within fourteen days of the date on which you inform us of the revocation of this contract at the latest. The period shall be respected if you send the goods before the expiry of the fourteen-day period. They shall bear the direct cost of returning the goods. They shall be liable for any loss in the value of the goods only if such loss in value is due to a treatment which is not necessary for the examination of the nature, characteristics and functioning of the goods.


(If you wish to withdraw the contract, please fill out this form and send it back.)

Animalon GmbH,

Venloer Str. 40

41334 Net

I hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered at (*)/received at (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only on paper)

Date of

(*) Delete as appropriate.

Withdrawal instruction prepared with the Trusted Shops legal texts in cooperation with Wilde Beuger Solmecke lawyers.