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1.SCOPE

The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.

Consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to either their commercial or independent professional activity. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.


2.CONTRACTUAL PARTNERS, CONCLUSION OF CONTRACT, CORRECTION OPTIONS

The purchase contract is concluded with Animalon GmbH.

By listing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking on the order button. Immediately after submitting your order, you will receive another confirmation by email.


3.CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

The language(s) available for concluding the contract: German, English

We store the contract text and will send you the order details and our general terms and conditions in text form. For security reasons, the text of the contract is no longer accessible via the Internet.


4.DELIVERY TERMS

Shipping costs may apply in addition to the stated product prices. Further provisions on possible You can find out about the shipping costs in the offers.

We only deliver by mail. Unfortunately, a self collection of the product is not possible.


5.PAYMENT

The following payment methods are generally available in our shop:

Payment in advance
If you select Payment in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

Credit card
When you place your order, you provide your credit card details. Your card will be charged immediately after you place your order.

SEPA direct debit procedure
By submitting the order, you give us a SEPA direct debit mandate. We will inform you of the date of the account debit at least one banking day in advance (so-called pre-notification). A bank business day is every working day with the exception of Saturdays, federal public holidays and the 24th. And 31. December of each year. The account will be debited before the goods are shipped.

PayPal, PayPal Express
To pay the invoice amount via the payment service provider PayPal (Europe) S.a r.l et Cie, S.CA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”) in order to pay, you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order. You will receive further information during the ordering process.

PayPal Plus
In collaboration with the payment service provider PayPal (Europe) S.a r.l et Cie, S.CA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), we offer you the following payment options as PayPal services. Unless otherwise stipulated below, payment via PayPal Plus does not require registration with PayPal. Further information can be found in the respective payment option and in the ordering process.

PayPal
In order to be able to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after placing the order.

Credit card via PayPal
Your card will be charged by PayPal after the goods have been dispatched.

Direct debit via PayPal
Payment by direct debit via PayPal requires an address and credit check and is made directly to PayPal. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called pre-notification). The account will be debited before the goods are dispatched.

Purchase on account via PayPal
Purchase on account via PayPal requires an address and credit check and is made directly to PayPal.

Google Pay
To pay the invoice amount via the payment service provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), you must be registered with Google, have activated the Google Pay function, identify yourself with your access data and confirm the payment instruction. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

Apple Pay
To pay the invoice amount via the payment service provider Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA (“Apple”), you must use the “Safari” browser, be registered with Apple, have activated the Apple Pay function, identify yourself with your access data and the payment instructions confirm. The payment transaction is carried out immediately after placing the order. You will receive further information during the ordering process.

Amazon Pay
To pay the invoice amount via the payment service provider Amazon Payments Europe S.CA 38 avenue J.F Kennedy, L-1855 Luxembourg (“Amazon”), you must be registered with Amazon, identify yourself with your access data and confirm the payment instruction. The payment transaction will be carried out within one banking day after placing the order. A bank business day is every working day with the exception of Saturdays, federal public holidays and the 24th. And 31. December of each year. You will receive further information during the ordering process.

Klarna
In collaboration with the payment service provider Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), we offer you the following payment options. Payment via Klarna is only available to consumers. Unless otherwise stipulated below, payment via Klarna requires a successful address and credit check and is made directly to Klarna. Further information can be found in the respective payment option and in the ordering process.

Purchase on account via Klarna
The invoice amount is due 14 days after dispatch of the goods and receipt of the invoice.

Klarna credit card
In the ordering process you provide your credit card details. Your card will be charged by Klarna immediately after you place your order. There is no address or credit check.

Klarna direct debit
You grant Klarna a SEPA direct debit mandate. Klarna will inform you about the date of the account debit (so-called pre-notification). The account will be debited after the goods have been dispatched.

Invoice
The invoice amount is due 7 days after receipt of the invoice and the goods by transfer to our bank account. We reserve the right to only offer purchase on account after a successful credit check.


6.RETENTION OF TITLE

The goods remain our property until full payment.


7.TRANSPORT DAMAGE

If goods are delivered with obvious transport damage, please report such errors to the delivery person as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to enforce our own claims against the carrier or to be able to claim transport insurance.


8.WARRANTY AND GUARANTEES

Applicability of the statutory liability law for defects

Unless expressly agreed otherwise below, the statutory liability law for defects applies.
The following restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents

* in the event of injury to life , body or health
* in the event of intentional or grossly negligent breach of duty as well as fraudulent intent
* in the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner can regularly rely (cardinal obligations)
* within the scope of a guarantee promise, if agreed, or
* as far as the scope of application of the Product Liability Act is open.

Restrictions against consumers

When consumers purchase used goods, the following applies: if the defect occurs after one year from delivery of the goods, the Claims for defects excluded. Defects that occur within one year of delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

Guarantees and customer service

Information about any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop .


9.LIABILITY

We always have unlimited liability for claims due to damage caused by us, our legal representatives or vicarious agents

* in the event of injury of life, body or health,
* in the event of intentional or grossly negligent breach of duty,
* in the case of guarantee promises, if agreed, or
* as far as the scope of application of the Product Liability Act is open.

In the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely, (cardinal obligations) due to slight negligence on the part of us, our legal representatives or The liability of vicarious agents is limited to the amount of damage that was foreseeable at the time the contract was concluded and which must typically be expected to occur.
In all other respects, claims for damages are excluded.


10.DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution (OS), which you can find here [https://ec.europa.eu/consumers/odr/]. We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.



General terms and conditions created with the Trusted Shops [https://legal.trustedshops.com/] Legal copywriter in cooperation with FÖHLISCH Rechtsanwälte [https://foehlisch.com].