Terms of service
General Terms and Conditions
All orders via our online shop by consumers and entrepreneurs are subject to the following terms and conditions.
Consumers are any natural person who enters into a legal transaction for purposes which, for the most part, cannot be attributed to his professional or self-employed activity. An entrepreneur is a natural or legal person or a legal person who, when entering into a legal activity, acts in the exercise of his professional or self-employed activity.
Compared to entrepreneurs, these Terms and Conditions also apply to future business relations without us having to refer to them again. If the entrepreneur uses contrary or complementary general terms and conditions, their validity shall be contested; they will only become part of the contract if we have expressly agreed to this.
- Contract partner, conclusion
The purchase contract is concluded with Animalon GmbH.
By setting up the products in the online shop we make a binding offer for the conclusion of the contract on these items. You can first place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order, by using the correction aids provided for and explained in the order process. The contract is created by clicking on the order button to accept the offer on the goods contained in the shopping cart. Immediately after sending the order you will receive a confirmation by e-mail.
Contract language, contract text storage
The language available for the conclusion of the contract is German.
We store the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.
In addition to the stated product prices, shipping costs are added. Please find out more about the shipping costs.
We only deliver by shipping. Unfortunately, it is not possible to collect the goods yourself.
The following payment methods are available in our shop:
When selecting the type of advance payment we will give you our bank connection in separate email and deliver the goods after receipt of payment.
By placing the order, you will also send us your credit card data.
After you have been identified as a legitimate card holder, we immediately request your credit card company to initiate the payment transaction. The payment transaction is carried out automatically by the credit card company and your card is debited.
PayPal, PayPal Express
In the ordering process you will be forwarded to the website of the online provider PayPal. To be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instructions to us. After placing the order in the shop we invite PayPal to start the payment transaction.
The payment transaction is carried out automatically by PayPal immediately thereafter. Further information can be obtained during the order process.
Within the PayPal Plus payment service we offer different payment methods as PayPal Services. You will be redirected to the website of the online provider PayPal. There you can specify your payment data, confirm the use of your data by PayPal and the payment instructions to PayPal.
If you have chosen the PayPal payment method, you must be registered there to be able to pay the invoice amount. register first and legitimize with your access data. The payment transaction is automatically executed by PayPal immediately after confirmation of the payment instruction. Further information can be obtained during the order process.
After placing the order you will be forwarded to the website of the online provider SOFORT transfer. In order to be able to pay the invoice amount via SOFORT transfer, you must have an online banking account opened for participation in SOFORT transfer with PIN/TAN procedures, have appropriate legitimacy and confirm the payment instructions to us. Further information can be obtained during the order process. The payment transaction will be executed immediately thereafter by SOFORT transfer and will debit your account.
After placing the order, you will be redirected to the website of the online provider. In order to be able to pay the invoice via paydirect, you must have an online banking account that is free of charge for participating in paydirect, registered there or register first, legitimize with your access data and confirm the payment instructions to us.
Immediately after ordering, we request payment directly to start the payment transaction. The payment transaction is carried out by paydirect automatically. Further information can be obtained during the order process.
In the ordering process you will be forwarded to the website of the online provider Amazon before the order process is completed in our online shop. In order to complete the order process via Amazon and pay the invoice amount, you must be registered there or register first and legitimize with your access data. There you can choose the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment instructions to us. You will then be returned to our online shop where you can complete the order process.
Immediately after the order we invite Amazon to start the payment transaction. The payment transaction is carried out automatically by Amazon. Further information can be obtained during the order process.
You will pay the invoice amount upon receipt of the goods and the invoice by transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit assessment.
The goods remain our property until full payment.
Supplementary for entrepreneurs: We reserve ownership of the goods until all claims arising from a current business relationship are fully settled. they may resell the reserved goods in the ordinary course of business; all claims arising from this resale are transferred to us in advance, irrespective of any connection or mixing of the reserved goods with a new item, and we accept this assignment. You remain authorised to collect the receivables, but we may also collect receivables ourselves if you do not comply with your payment obligations.
If goods are delivered with obvious transport damage, please report such errors to the supplier as soon as possible and please contact us immediately. Failure to make a complaint or contact has no consequences for your legal claims and their enforcement, in particular your warranty rights. They help us, however, to make our own claims to the carrier. to be able to claim transport insurance.
The risk of accidental destruction and accidental deterioration shall pass to you as soon as we have delivered the matter to the consignor, the carrier or the person or institution otherwise designated to carry out the consignment. Salesmen shall be subject to the obligation of investigation and redress laid down in Section 377 of the HGB. If the goods are not declared there, the goods shall be deemed to have been approved unless there is a defect which was not apparent during the investigation. This does not apply if we have concealed a defect in a fraudulent manner.
- Guarantees and guarantees
Unless otherwise expressly agreed below, the law on liability shall apply. For consumers, the limitation period for claims for defects in used goods shall be one year from delivery of the goods.
For entrepreneurs, the limitation period for claims for defects shall be one year from the date of transition; the statutory limitation periods for the right of recourse under Article 478(BGB) shall remain unaffected.
In the case of traders, an agreement on the nature of the goods shall be deemed to cover only our own particulars and the product descriptions of the manufacturer included in the contract; We accept no liability for public statements of the manufacturer or other advertising matters.
If the delivered item is defective, we provide to entrepreneurs first of all at our choice by eliminating the defect (repair) or by delivering a defect-free item (replacement delivery).
The above limitations and time-limits do not apply to claims for damages caused by us, our legal representatives or agents
- in case of injury to life, body or health
- in the case of intentional or grossly negligent breach of duty, and
- in the event of a breach of essential contractual obligations, the fulfilment of which allows the proper implementation of the contract in the first place and which the contractual partners may rely on regularly (cardinal obligations);
- within the framework of a guarantee promise, as agreed
- where the scope of the Product Liability Act is open.
Information on any applicable additional warranties and their exact terms can be found on the product and on special information pages in the online shop.
We are always fully liable for damages caused by us, our legal representatives or agents
- injury to life, body or health;
- intentional or grossly negligent breach of duty;
- in the case of guarantee promises, as agreed; or
- where the scope of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfilment of which allows the proper implementation of the contract in the first place and which the contractual partners may rely on regularly, (cardinal duties) through slight negligence on our part, the liability of our legal representatives or agents is limited to the amount of damage foreseeable at the conclusion of the contract, which is typically expected to occur. In addition, claims for damages are excluded.
The European Commission provides an online dispute resolution platform (OS) that you can find herehttps://ec.europa.eu/consumers/odr/.
We are not obliged and unwilling to take part in a dispute settlement procedure before a consumer conciliation body.
If you are an entrepreneur, German law applies, excluding UN purchasing law.
If you are a merchant within the meaning of the Commercial Code, a legal person governed by public law or special assets governed by public law, the exclusive jurisdiction for any dispute arising out of contractual relations between us and you is our place of business.